Never underestimate the power of. . . (cont'd)

The phone call

(pt. 2)

A couple of weeks back I wrote this original post after being wowed by HubCast and the exemplary customer service that Jon gave within just one day of filling out some online forms for their company. Now I had randomly found HubCast by googling "booklet printers" so I didn't have a direct or personal connection to Jon or HubCast at all. But from day one Jon treated me like a good friend. 

Now my graphic designer (Graham Jackson. . . who is one of the most ferocious designers alive!) and I were putting together a media-arts booklet for my presentation at the Global Creative Economy Convergence Summit in Philly and we were pressed for time. We needed the book by Monday, the 5th of October, and the book had gone into production on the 2nd. Now Jon and his team came through like champions and actually overnighted it, and had it delivered to my house the next day!  Now what is remarkable is that the book was actually printed wrong (yikes!), but Jon and his team went dilegently to work (again) to rectify the problem first thing monday morning. AGAIN they overnighted it, but to my hotel in Philly, so that I would have my materials for my presentation on Tuesday afternoon. 

Additionally the book came out beautifully and impressed many of the audience memebers at the event. If you ever, ever, ever need printing done PLEASE go to HubCast! I'll definitely be using them in the future!  Below are some images of our marketing-arts booklet which covers our Seven Principles of Convergence.